Retain Users with the Smart Cancellation Flow Template

Turn Cancellations into Retention Opportunities

Inspired by Canva’s cancellation flow and Kyle Poyar’s excellent breakdown, the Smart Cancellation Flow Template by Candu helps you turn potential cancellations into opportunities for retention. This template is designed to address user concerns at the point of cancellation, offering personalized alternatives that encourage them to stay engaged with your platform.

Dynamic, Personalized Experiences

Instead of a simple “Are you sure you want to cancel?” prompt, the Smart Cancellation Flow Template creates a dynamic, interactive experience. Users are guided through a series of options tailored to their needs, such as pausing their subscription, downgrading to a free plan, or receiving a personalized offer. This proactive approach not only reduces churn but also shows users that their concerns are heard and valued.

Customizable to Fit Your Brand

With Candu’s no-code editor, you can customize the flow to align with your brand and user journey. Adjust messaging, visuals, and available options to create a seamless experience that feels like an extension of your product. Whether you’re targeting long-term subscribers or first-time users, this template adapts to meet their unique needs.

Gather Actionable Feedback

Built-in feedback collection allows you to gather valuable insights into why users are considering cancellation. Use this data to identify common pain points and improve your product or service. By addressing these concerns proactively, you can enhance user satisfaction and build long-term loyalty.

Seamless Across All Devices

Responsive design ensures the flow works seamlessly across all devices, providing a consistent experience for every user. Whether accessed on desktop, tablet, or mobile, the Smart Cancellation Flow Template delivers a polished, professional interaction.

Retain and Engage Your Users

Ideal for SaaS platforms, subscription services, and membership-based products, this template empowers your team to reduce churn, retain users, and drive continuous engagement. By turning cancellations into a meaningful conversation, you can foster stronger relationships and create lasting value for your users.

Use Case Examples

1. SaaS Platforms: Offer tailored alternatives, such as feature-limited plans, to retain users.
2. Subscription Services: Provide options to pause subscriptions or access discounts.
3. Membership Programs: Gather feedback and suggest alternate memberships to fit user needs.